Processes must be both clearly defined and adaptable to manage through transitions.
At my year-old organization, we are in the midst of rapid change, as we adapt our business model to a changing media landscape while embracing our philanthropic core through strategic planning for the future. Our leader insists that we work collaboratively to elevate the entire institution, rather than attempt quick fixes in silos.
Maier: I have had much success with building out a small piece of the puzzle with a fixed scope, often deadline-driven timeline.
Enthusiastically and appreciatively communicating the success of that pilot project to all of its stakeholder-partners that leads the way to larger programmatic and even organizational changes in ways of doing things. Sometimes, especially in large, complex organizations, process improvement happens as a result of external forces.
For example, think of how disaster fundraising has changed the way people give in response to emergency needs. Mobile giving, online donations, peer-to-peer and other immediate means of funding have opened up new methods for directing funds where they are needed quickly, and, due to urgency, can make the case for process changes like internal data-sharing much more compelling. That level of success means contemplating a new normal - across budgets, across systems and staffing, and especially customer service - all of which are connected through process development and improvement.
A close second is getting all of the stakeholders into one secure environment for sharing knowledge , especially when the information-holders range from analysts and digital natives to longer-term staffers with valuable institutional knowledge but less comfort with tech. Finally, helping team members understand that for the silo walls to come down, information sharing needs to happen across the whole group, not just in one-off communications. This provides incentive for cross-functional teams to implement the change and include in their own measures of success.
Process Improvement Committee
Process improvement projects can even provide a way for junior staffers to learn the business and then grow and contribute beyond their job descriptions. We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime. Upcoming SlideShare.
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What is Business Process Improvement (BPI)? - Definition from Techopedia
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